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The Design Of A Patient-Centric Healthcare Facility Rating Website: Consumer Choice As A Tool For Reform, Christopher August Dicapua

Honors Theses

The U.S. healthcare system consistently underperforms on crucial international comparisons, thereby highlighting the need for reform. Simultaneously, there exists bipartisan and strong cultural support for patient choice; i.e. the ability of patients to assess the quality of healthcare facilities and choose amongst competing options. However, prior literature suggests that patients struggle to choose amongst competing facilities due to perceived competency barriers and insufficient information. In this two-phased thesis project, I abstracted a model for mobilizing patient choice as a tool for healthcare reform by designing a website which presents government data on healthcare facility performance. First, three types of focus …