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Examining The Unseen Trauma Endured By 911 Telecommunicators, Angela Gibilante

Master of Public Health Capstone Presentations

First responders of all types are at risk for the development of mental and behavioral health conditions as a result of the repeated exposure to trauma they face. Much research has explored their lived experiences and work has been done to evaluate interventions to mitigate the stress associated with this type of work. However, the majority of this research fails to include 911 Telecommunicators as first responders even though they are also at risk for experiencing trauma (SAMHSA, 2018; Skeffington et al., 2016; Camaro et al., 2020; Stabile, 2015). The purpose of this study was to examine the experiences and …