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'The Squeaky Wheel Gets The Grease': A Case Study Of Service User Engagement In Service Development, Susan Nancarrow, Wesley Vernon, Anna Johns

Susan Nancarrow

This paper discusses the practicalities and limitations of establishing a service user consultation group to guide service developments, based on the evaluation of a ‘Podiatry Patient Panel’ in South Yorkshire. It describes the specific difficulties recruiting a representative panel of service users, and the gradual acculturation of the panel from a group of ‘challenging activists’ to unpaid members of the podiatry department.