Medicine and Health Sciences Commons^™

Healthcare Key Performance Indicators; A Dha Study In Perception And Importance By Clinical And Non-Clinical Healthcare Professionals At A Large Healthcare System, Jennifer Burchill

MUSC Theses and Dissertations

Healthcare systems in the United States are unique structures where compassion for the care of others meets the science of medicine. It is a business, but it is a business with passionate professionals who care about the health of its customers, or patients. While most businesses have one structured financial system, health care contains finance for both the business and the patient.

KPIs or Key Performance Indicators, reported by finance are usually created for revenue driven initiatives with little contact and communication with the clinical teams. KPIs are a prominent driver utilized by health systems and reimbursement agencies to measure …