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- 9-1-1 call centers (1)
- 9-1-1 call takers (1)
- 9-1-1 telecommunicators (1)
- Attrition (1)
- Blacks (1)
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- Burnout (1)
- Correlations (1)
- Diabetes (1)
- Doctor-patient communication (1)
- Doctor-patient relationship (1)
- Emergency services (1)
- Fire dispatchers (1)
- Job satisfaction (1)
- Job stress (1)
- Law enforcement (1)
- Mental health (1)
- Patient experience (1)
- Patient-centered care (1)
- Police dispatchers (1)
- Shift work (1)
Articles 1 - 2 of 2
Full-Text Articles in Medicine and Health Sciences
Doctor-Patient Communication: The Experiences Of Black Caribbean Women Patients With Diabetes, Rosanne Paul-Bruno
Doctor-Patient Communication: The Experiences Of Black Caribbean Women Patients With Diabetes, Rosanne Paul-Bruno
Theses and Dissertations
This applied dissertation was designed to examine the verbal and non-verbal communication experiences of Black Caribbean diabetic women patients with their doctors, in order to provide a better understanding of the essential aspects of doctor- patient communication and their experiences as they managed their condition. Black Caribbean women have been disproportionately impacted by medical conditions such as diabetes. It has been a documented fact that minorities experience disparities in the health care system at different levels and doctor-patient communication is no exception. Poor doctor-patient communication has been known to hinder patients’ health outcomes, and therefore warrants such studies to increase …
Job Stress Effects On Job Satisfaction And Attrition In 9-1-1 Call Centers, Damarys Jaile Gilligan
Job Stress Effects On Job Satisfaction And Attrition In 9-1-1 Call Centers, Damarys Jaile Gilligan
Theses and Dissertations
In 9-1-1 call centers across the nation the personnel shortage has become a crisis. The nature of the job of a 9-1-1 telecommunicator is stressful due to the high volume of emergency calls. This applied dissertation was designed to learn if there is a relationship between job stress, burnout levels, and job satisfaction in 9-1-1 telecommunicators. This was a nonexperimental quantitative survey research with a correlational approach. The population was a nonprobability convenience sample recruited through the Survey Monkey Audience platform. Data was collected at one point in time. A total of 37 participants took part in the study. All …