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Process Mapping: The "One Best Way" To Improve Public Health Interventions, Adam T. Thompson

Master of Public Health Capstone Presentations

Process mapping (PM) is a quality improvement (QI) systems-level intervention used to analyze workflows in a variety of industries. PM is a robust improvement strategy but there is poor evidence for its effectiveness within healthcare QI projects. Evidence also suggests that there is variation in the implementation of PM likely affecting the value derived from the practice. In 2021, Antonacci, et al., proposed an empirical framework to guide the implementation, reporting, and evaluating of PM within healthcare QI projects. Informed by the empirical framework for process mapping (EFPM), the aim of this capstone was to enhance the value derived from …