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Unlocking The Doors To Patient Satisfaction In Pediatric Orthopaedics, Frederick B. Peng, Bs, James F. Burrows, Mba, Eric D. Shirley, Md, Paul Rosen, Md, Mph, Mmm
Unlocking The Doors To Patient Satisfaction In Pediatric Orthopaedics, Frederick B. Peng, Bs, James F. Burrows, Mba, Eric D. Shirley, Md, Paul Rosen, Md, Mph, Mmm
Department of Pediatrics Posters
Background
- Many hospitals continue to struggle to improve patient satisfaction as the identification of tangible quality improvement areas remains difficult
- Medicare hospital payments are linked to patient satisfaction and hospitals' HCAHPS scores, which has contributed to the growing influence of patient satisfaction measures
- Investigation into the major drivers of patient satisfaction in the pediatric clinical arena has not been thoroughly pursued
- To determine the main drivers of patient experience in pediatric orthopaedics, we performed an analysis of patient satisfaction surveys collected from outpatient pediatric orthopaedic practices at 5 locations in 3 states
- Hypothesis: the patient-physician relationship is the most important …