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Full-Text Articles in Medicine and Health Sciences
Teach-Back Methodology To Improve Patient Satisfaction In An Urgent Care Setting, Candi Payne
Teach-Back Methodology To Improve Patient Satisfaction In An Urgent Care Setting, Candi Payne
Doctoral Dissertations and Scholarly Projects
The project used teach-back methodology to provide an evidence-based approach to improve patient satisfaction scores in an urgent care clinic. The teaching plan should include evaluation of patient teaching to determine effectiveness and patient understanding per The Joint Commission (TJC) for Ambulatory Care Center standards. The project was developed to assist nurses (N=12) with an evidence-based method to improve patient understanding and provide an opportunity to ensure comprehension to increase patient satisfaction scores from a one or two to a level three at the end of 30 days following implementation of teach-back. The scores revealed an increase of patient satisfaction …
Clustering Diabetes Appointments And Education, April Pugh
Clustering Diabetes Appointments And Education, April Pugh
Doctoral Dissertations and Scholarly Projects
Diabetes impacts the lives of millions of Americans, and the number is growing rapidly every year. Diabetes education has been demonstrated to have a positive impact of the self-management of this chronic disease and effective in the reduction of A1C, weight, and blood pressure. Barriers to attendance at both diabetes education classes and provider appointments are varied with lack of transportation and available time cited as two of the many reasons, especially in the rural and medically underserved regions of the country. The project assessed a process improvement intervention clustering diabetes education with provider appointments to increase attendance and decrease …