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Evaluating The Impact Of A No-Show Policy: A Quality Improvement Project, Adrianne S. Harding
Evaluating The Impact Of A No-Show Policy: A Quality Improvement Project, Adrianne S. Harding
DNP Projects
Significance and Background: No- shows are a global problem that creates a significant challenge for the healthcare system. When a patient misses an appointment, it decreases health care staff productivity, creates a waste of resources and it negatively impacts revenue (Lance et. al, 2021). Current evidence supports interventions that incorporate voluminous data and artificial intelligence with strategies such as overbooking, appointment notification systems and financial incentives to reduce outpatient no-shows (Oikonomidi et al., 2022). This project will evaluate the impact of a no-show policy and provide insights to improve primary care attendance and inform decisions.
Purpose: To evaluate an outpatient …