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Nrc Health: Loyalty Insights, Grace Dickas, Allie Rauner, Keenan Allen, Utkarsh Hardia, Teckhong Lee

Honors Theses

One of the biggest concerns of health systems is to know how they can better serve their patients. Health systems seek to exceed patient expectations and inspire patients to return to their system for all their health needs. A patient who returns can be considered loyal to that health system. NRC Health collects patient data from over 9,000 health systems across the country. This allows it to provide data insights that inform health systems’ decisions. The ultimate goal is to increase patient loyalty for health systems by helping them understand how to serve their patients better. The team was tasked …