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Enhancing Communication Between Nurses And First Call Providers Using A Secure Chat Algorithm, Karen Hilt
Enhancing Communication Between Nurses And First Call Providers Using A Secure Chat Algorithm, Karen Hilt
DNP Projects
BACKGROUND: Healthcare requires quality multidisciplinary communication for patient care. Secure Chat is a feature within the Epic electronic health record to facilitate communication without violating Health Insurance Portability and Accountability Act (HIPPA). An algorithm to streamline communication utilizing this feature is needed to improve patient care.
PURPOSE: The purpose of this study was to determine, develop, implement, and evaluate a communication protocol between nurses and first call providers. The overall goal was to improve the knowledge, attitudes, efficacy, and address barriers with communication of nursing staff and providers through efficient messaging embedded within Epic, electronic health record
CONCEPTUAL MODEL: …