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Erbil Polytechnic University

2019

Applied Economics

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Full-Text Articles in Life Sciences

Factors Affecting Customer Satisfaction In The Internet Service Industry (Exploratory Study Of Internet Service Providers In Erbil - Kurdistan Region), Bahzad Taher Salim, Sirwan Latif Haji, Rizgar Saed Hussein Jun 2019

Factors Affecting Customer Satisfaction In The Internet Service Industry (Exploratory Study Of Internet Service Providers In Erbil - Kurdistan Region), Bahzad Taher Salim, Sirwan Latif Haji, Rizgar Saed Hussein

Polytechnic Journal

The term “customer satisfaction” is a basic marketing expression constructed in the past three decades. In the past, it was an unpopular and unaccepted concept, as the aim of companies was to gain new customers rather than retain the existing ones. However, companies realized and understood the significance of customer satisfaction (especially service producing companies) and have adopted it as the highest priority of their operational goals in the present decade. This study aims to examine overall customer satisfaction with the internet service in the Kurdistan Region of Iraq, factors affecting satisfaction and the relationship between satisfaction and demographics. Data …


Factors Affecting Customer Satisfaction In The Internet Service Industry (Exploratory Study Of Internet Service Providers In Erbil - Kurdistan Region), Bahzad Taher Salim, Sirwan Latif Haji, Rizgar Saed Hussein Jun 2019

Factors Affecting Customer Satisfaction In The Internet Service Industry (Exploratory Study Of Internet Service Providers In Erbil - Kurdistan Region), Bahzad Taher Salim, Sirwan Latif Haji, Rizgar Saed Hussein

Polytechnic Journal

The term “customer satisfaction” is a basic marketing expression constructed in the past three decades. In the past, it was an unpopular and unaccepted concept, as the aim of companies was to gain new customers rather than retain the existing ones. However, companies realized and understood the significance of customer satisfaction (especially service producing companies) and have adopted it as the highest priority of their operational goals in the present decade. This study aims to examine overall customer satisfaction with the internet service in the Kurdistan Region of Iraq, factors affecting satisfaction and the relationship between satisfaction and demographics. Data …


Factors Affecting Customer Satisfaction In The Internet Service Industry (Exploratory Study Of Internet Service Providers In Erbil - Kurdistan Region), Bahzad Taher Salim, Sirwan Latif Haji, Rizgar Saed Hussein Jun 2019

Factors Affecting Customer Satisfaction In The Internet Service Industry (Exploratory Study Of Internet Service Providers In Erbil - Kurdistan Region), Bahzad Taher Salim, Sirwan Latif Haji, Rizgar Saed Hussein

Polytechnic Journal

The term “customer satisfaction” is a basic marketing expression constructed in the past three decades. In the past, it was an unpopular and unaccepted concept, as the aim of companies was to gain new customers rather than retain the existing ones. However, companies realized and understood the significance of customer satisfaction (especially service producing companies) and have adopted it as the highest priority of their operational goals in the present decade. This study aims to examine overall customer satisfaction with the internet service in the Kurdistan Region of Iraq, factors affecting satisfaction and the relationship between satisfaction and demographics. Data …


Factors Affecting Customer Satisfaction In The Internet Service Industry (Exploratory Study Of Internet Service Providers In Erbil - Kurdistan Region), Bahzad Taher Salim, Sirwan Latif Haji, Rizgar Saed Hussein Jun 2019

Factors Affecting Customer Satisfaction In The Internet Service Industry (Exploratory Study Of Internet Service Providers In Erbil - Kurdistan Region), Bahzad Taher Salim, Sirwan Latif Haji, Rizgar Saed Hussein

Polytechnic Journal

The term “customer satisfaction” is a basic marketing expression constructed in the past three decades. In the past, it was an unpopular and unaccepted concept, as the aim of companies was to gain new customers rather than retain the existing ones. However, companies realized and understood the significance of customer satisfaction (especially service producing companies) and have adopted it as the highest priority of their operational goals in the present decade. This study aims to examine overall customer satisfaction with the internet service in the Kurdistan Region of Iraq, factors affecting satisfaction and the relationship between satisfaction and demographics. Data …