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Tqm/Iso 9001 Implementation In Northern And Central Luzon State Universities, Patrick C. De Leon

Journal of Public Affairs and Development

This case study was conducted to investigate why and how the TQM/ISO 9001 programs were adopted in state universities in the Philippines such as Pangasinan State University, Nueva Ecija University of Science and Technology, and Central Luzon State University; what TQM and ISO 9001 meant to them; and what factors affected TQM/ISO 9001 implementation in their universities. The study found that TQM/ ISO 9001 programs were intended to streamline work processes and improve the quality of services. Implementation involved the hiring of a consultant, conducting trainings, preparing and using a QMS manual, organizing internal and external audits, and receiving ISO …