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2010

Labor Relations

ADR

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Full-Text Articles in Law

The Conflict Over Conflict Management, David B. Lipsky, Ariel C. Avgar May 2010

The Conflict Over Conflict Management, David B. Lipsky, Ariel C. Avgar

Articles and Chapters

[Excerpt] In this article we look at the traditional approach to workplace conflict, the evolution of conflict management, criticism of this process by progressive and traditional critics, and then consider whether they can be reconciled by taking what we call a strategic view of conflict management in the workplace. This view calls for an alignment between the goals of the conflict management system and the overarching nature of the organization in which that system is implemented. The management of conflict, according to this approach, should complement the organization’s strategic posture and existing structures. We maintain that the level of ...