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Investigating Impacts Of Legal Practice Management System On The Employee Productivity Of The Small Thai Law Firm, Onanong Pilun-Owad

Onanong Pilun-owad

This paper focuses on the study and investigation of the impacts in the implementation of a software package to support the operation and management of legal practice, which is referred to as the Legal Practice Management System (LPMS), on employee productivity. This implementation is considered the Information Technology-enabled business process and organization change of a small law firm in Thailand. The focal organization is a law firm in Thailand employing thirty-two people, which has been facing various business challenges from both internal and external factors; for example, increasing clients’ expectations, local and foreign competitors, poor financial performance, slow responses to …