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Critical Evaluation Of The Effectiveness Of Consumer Complaint Redressal Agencies Under The Consumer Protection Act, 1986, Sudhir Tarote, Sukdeo Ingale

Sukdeo Ingale

In this paper, the authors have bird’s eye view of the provisions of the Consumer Protection Act, 1986 dealing with jurisdictional overlapping, summary proceeding, power to grant interim relief, review powers, appeal, lack of the status of ‘Court of Record’ etc. The authors found some defects in the functioning of the existing framework of the Consumer Complaint Redressal Agencies and have suggested in which way the procedural reform shall go further for better protection of substantive rights of consumer. The scope of this paper is limited to the procedural rights of consumer and does not explore substantive rights of consumer.