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Understanding The Consumer Review Fairness Act Of 2016, Eric Goldman
Understanding The Consumer Review Fairness Act Of 2016, Eric Goldman
Michigan Telecommunications & Technology Law Review
Consumer reviews are vitally important to our modern economy. Markets become stronger and more efficient when consumers share their marketplace experiences and guide other consumers toward the best vendors and away from poor ones. Businesses recognize the importance of consumer reviews, and many businesses take numerous steps to manage how consumer reviews affect their public image. Unfortunately, in a misguided effort to control consumer reviews, some businesses have deployed contract provisions that ban or inhibit their consumers from reviewing them. I call those provisions “antireview clauses.”
Anti-review clauses distort the marketplace benefits society gets from consumer reviews by suppressing peer …