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Mark Doggett

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Root cause analysis

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Selected Collaborative Problem-Solving Methods For Industry, Mark Doggett Dec 2003

Selected Collaborative Problem-Solving Methods For Industry, Mark Doggett

Mark Doggett

In problem solving, the root cause of the problem produces an undesirable effect. Any pursuit that does not seek the root cause leads only to the symptom of the problem and, by definition, solving a symptom will not solve a problem. Problem solvers identify root causes of problems to be able to predict future cause and effect relationships. The purposeful application of an analysis method can address complex problems using a structured approach rather than emotion or intuition.