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Emergency Department Triage Process Improvement, Tessa Williams
Emergency Department Triage Process Improvement, Tessa Williams
Honors Theses
This senior design project was completed at Ascension Borgess Hospital located in Kalamazoo, Michigan. The mission of Ascension Borgess Hospital is to provide patient centered care. In 2018, 562 patients left the Emergency Department (ED) without being seen, which is a large safety risk for the patients and hospital. Based on this, as well as other obstacles, this project focused on meeting the mission of Ascension Borgess by improving key ED metrics that impact patient centered care. In order to meet that mission, this study aims to improve patient experience, safety and quality of the care provided, profitability for the …