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Full-Text Articles in Engineering
Achieving Value Co-Creation In It Outsourcing, Szu-Yuan Sun, Li-Shan Chen
Achieving Value Co-Creation In It Outsourcing, Szu-Yuan Sun, Li-Shan Chen
Journal of International Technology and Information Management
Over the past few decades, information technology outsourcing has become a widely used and researched means for enterprises to enhance their performance. As future collaboration is the most desirable outcome between enterprises and IT outsourcing vendors, the purpose of this study is to construct a new model to examine: 1) whether information technology outsourcing satisfaction impact future collaboration, 2) whether value co-creation impact outsourcing satisfaction, 3)which factors influence value co-creation, and 4) whether trust influence enterprises’ commitments. This research assumes that: 1) trust predicts enterprises’ commitments; 2) customer orientation and participation, service quality, communication culture, and enterprises’ commitment predicts value …
A Framework And Guide For Understanding The Creation Of Consumer Trust, Joseph A. Cazier
A Framework And Guide For Understanding The Creation Of Consumer Trust, Joseph A. Cazier
Journal of International Technology and Information Management
This paper develops a framework and model for building trust by combining research on the creation of trust with the dimensions of trust: ability, benevolence and integrity. By combining these dimensions in a matrix with the types of trust production based on characteristics, process and institutions, the paper develops a robust 3 x 3 matrix with which to categorize and understand trust production. The framework is developed and analyzed in the light of literature on consumer trust. This framework can help researchers, practitioners and consumers understand trust creation and assist businesses in developing a comprehensive strategy for managing trust.