Engineering Commons^™

Chatbots: Conversation Killers Or Makers?, Jing Jiang

MITB Thought Leadership Series

Whether you’re aware of it or not, the chances are you’ve been chatting to robots of late. While these bots are faceless and unseen, don’t be fooled into thinking they aren’t there. In fact, chatbots, have been around since the 1960s at least, but with the progress in artificial intelligence, cloud computing and voice recognition, they’ve received both a functionality and a popularity boost. From the cosmetic to the life-changing, nowadays, chatbots can do anything from helping a person lose weight to assisting refugees applying for asylum.