Engineering Commons^™

A Study On Spare Aircraft In Brazilian Airlines, Clarissa Pinheiro Pereira, Eduardo Sakashita, Eliudes Del Grande, Guilherme Bevilacqua

Graduate Student Works

All around the globe, the airlines struggle to sustain profitability. They are deeply affected by the region’s economy. It goes from the fuel price and exchange rate to the level of employment and average salary. That makes it imperative to control the cost, and also to balance very well the cost and level of service. Aircraft utilization is one KPI that measures productivity. Once the airline has a high aircraft utilization, it means that the resource has been productive, hence more cost-efficient.

On the other hand, flight cancelations and delays result in costs and passengers’ dissatisfaction. In Brazil, there is …

Longitudinal Analysis Of Perceived And Objective Airline Performance Quality, Kaetlyn Blocker, Javad Gorjidooz

Student Works

Commercial air carrier performance is a multivariable function, uniquely and substantially impacted by passenger's perception of negative employee behavior. High industry visibility, coupled with exponential social media growth, has provided the incredible potential to either widen or narrow the perception-performance gap. The present research conducts a rare longitudinal evaluation of objective airline performance quality in contrast with consumer perceptions of perceived airline performance and the dynamic changes occurring therein. Additionally, the implications regarding air carriers facing both objective and perceived performance challenges, as well as implications for the industry as a whole, are discussed. Utilizing nearly 30 years of objective …

Safety Culture Awareness In Aviation Maintenance: Foundations To Present, Tori Kobayashi

Student Works

Safety Culture awareness in aviation maintenance organizations is necessary for the performance of effective maintenance and the safe operation of aircraft. Maintenance organizations that promote a strong culture of safety encourage honesty and integrity within the workplace. The environment where maintenance is performed differs from other aviation related operations. The promotion of safety in maintenance operations has been proven over time in publications written by the earliest pioneer in aviation safety, Jerome Lederer. The awareness of safety culture in aviation maintenance has evolved with the industry to the present day.

Airline Quality Rating 2019, Brent D. Bowen, Dean E. Headley

Airline Quality Rating Report

To contribute to AQR 2020, we encourage you to take the Airline Passenger Survey. Please CLICK HERE.

The results of the 29th annual national Airline Quality Rating (AQR). The most comprehensive study of the performance quality of the 9 largest airlines in the United States, the AQR is conducted by researchers at the W. Frank Barton School of Business at Wichita State University and Embry-Riddle Aeronautical University’s Prescott, Ariz., campus. Airline performance, as presented by AQR researchers, encompasses a multifactor look at the overall quality of the airlines. It includes on-time performance, denied boardings, mishandled baggage and customer complaints. …

Quality Analysis Of United States Commercial Air Carriers: Airline Quality Rating 2019, Kaetlyn Blocker, Brent D. Bowen, Erin Bowen, Timothy B. Holt, Dean E. Headley

Student Works

Past research regarding major U.S. commercial air carriers and consumer perceptions of airline performance has provided little more than a descriptive “snapshot” of the average air traveler. Using the most recent data and findings, as well as building on the previous 29 continuous years of research with the national Airline Quality Rating (AQR), the present study attempts to move beyond the basic descriptive information by identifying significant changes that have occurred over the previous year. Collectively, changes may influence the way consumers, at varying levels of travel frequency, view the commercial air industry. This research utilizes trend analysis methodology by …

Quality, Performance, And Consumer Perceptions: A National Study Of Us Airlines, Kaetlyn Blocker, Brent D. Bowen, Timothy B. Holt, Jacqueline R. Luedtke, Tori Kobayashi, Calissa Spooner, Dean Headley

Student Works

Prior inquiry into consumer perceptions, attitudes, and overall satisfaction regarding commercial mainline passenger carriers in the United States has provided little more than a "snapshot" of the average air traveler. Building on 28 continuous years of research with the National Airline Quality Rating (AQR), this study attempts to move beyond descriptive information in order to identify relationships and trends in the airline industry’s performance and relate those observations to consumer perceptions. This study will utilize a comparative trend analysis methodology to analyze major United States Airlines' performance and quality over the last 28 years. This methodology provides a means of …