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A Better Approach For Mishandled Bags Industry Measure, Ana Caroline Costa, Daniel B. Ravagnani, Domenico Giuseppe Valente, Vitor Coletti Fernandes
A Better Approach For Mishandled Bags Industry Measure, Ana Caroline Costa, Daniel B. Ravagnani, Domenico Giuseppe Valente, Vitor Coletti Fernandes
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Since 1987, the US Department of Transportation (DOT) has ordered US airlines to report baggage handling statistics. The Code of Federal Regulations (CFR), requests each U.S. carrier to report monthly the total number of passengers enplaned, and the total number of mishandled baggage reports (MBR), including lost, pilfered, damaged and delayed baggage. The U.S. DOT also created a mishandled-baggage rate, which represents the total number of MBRs divided by 1,000 passengers enplaned. This KPI is monthly published at the Air Travel Consumer Report. And it is used worldwide to make comparisons between regions, airports, and airlines, characterizing efficiency and consistency …