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Full-Text Articles in Engineering
Indot Customer Service, Ananth V. Iyer, Michael Hoeck, Amanda Thompson, Kailas Dandgaval, Jairo Bohorquez, Justina Mikals
Indot Customer Service, Ananth V. Iyer, Michael Hoeck, Amanda Thompson, Kailas Dandgaval, Jairo Bohorquez, Justina Mikals
JTRP Technical Reports
This study focuses on the flow of customer complaints to the INDOT central office and districts, their handling within the INDOT system and the customer experienced lead time. The processes were examined based on customer segments, complaint type, and district of origin. Detailed data analyses for specific transactions within the INDOT system were used to document the process. In addition, as per the study advisory committee suggestions, a tracking of transactions flow using a paper system was used to reconcile archived data. Although lead time metrics were developed at both the central office and district level, the lack of data …
Indiana Furniture Supply Chain, Ananth V. Iyer, Svenja Sommer, Amanda Thompson, Justina Mikals
Indiana Furniture Supply Chain, Ananth V. Iyer, Svenja Sommer, Amanda Thompson, Justina Mikals
JTRP Technical Reports
An initial survey assessing overall supply chain issues was reviewed with twenty Indiana wood products companies. A longer follow up survey accompanied by in-person interviews, assessed more specific supply chain issues, and was reviewed with ten Dubois County wood products companies. From this, a supply chain map of major suppliers and customers located both inside and outside of Indiana was developed. The research also attempted to capture the industry trends and characteristics in a formal model, to explore the impact of INDOT projects on the competitiveness of the industry.