Engineering Commons^™

Evaluation Of Patient Experience Using Natural Language Processing Algorithms, Sofia Veronica Ortega

Open Access Theses & Dissertations

INTRODUCTION: Healthcare organizations are making extensive efforts to improve the patient experience. Enhancing patient/client experience and outcomes is crucial for patient-centered care and can reveal improvement opportunities. Healthcare settings currently rely on surveys (e.g., HCAHPS) and patient feedback to measure patient experience. Studies have identified that utilizing patient journey mapping can better capture patient experience throughout all stages of the patient's journey and provide quality and process improvement recommendations at specific hotspots. However, these measurement techniques are time-consuming and resource intensive. AIM: This research aims to measure patient experience of breast cancer patients from social media data using natural language …

Systems Approach To Evaluating Mih-Cp (Mobile Integrated Healthcare – Community Paramedicine): A Case Study Of East Baton Rouge Parish (Ebrp) Emergency Medical Services (Ems) Community Paramedicine Program Initiative, Oluwakemi Aiyedun

LSU Doctoral Dissertations

This study applied a holistic method of healthcare program assessment, known as systems approach, to evaluate the efficacy of the East Baton Rouge Parish (EBRP) EMS Community-integrated Health Program (CIHP). The author developed assessment metrics following the Quadruple Aim Framework: IHI (Institute for Healthcare Improvement) Triple Aim + Provider Experience.

Results showed that the CP program in this study delivers high ratings on patient experience and provided a 51% return on investment (ROI) through reduced emergency service utilization, ED visits and inpatient hospital admissions. However, findings did not demonstrate meaningful improvement in patients’ health-related quality of life (HRQoL) and self-efficacy …