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A Curricula Assessment And Improvement Quantitative Model For Higher Education: A Design For Six Sigma Methodology, Abdullah Halawany
A Curricula Assessment And Improvement Quantitative Model For Higher Education: A Design For Six Sigma Methodology, Abdullah Halawany
Electronic Theses and Dissertations
Curricula assessment is an integrated process to assist higher education institutions in addressing the challenges in a designated field of study and in exploring the opportunities to better educate and prepare their students for an increasingly complex world. Although assessment as a topic has been researched extensively, there has been a lack of quantitative tools that address the requirements of many of the stakeholders that may be critical to the curriculum design and assessment processes. This research proposes the utilization of Design for Six Sigma (DFSS) to develop a quantitative model for curriculum assessment and improvement for higher education institutions. …
A Framework For Measuring And Analyzing Customer Satisfaction At Computer Service Company Using Lean Six Sigma, Mohammed Abboodi
A Framework For Measuring And Analyzing Customer Satisfaction At Computer Service Company Using Lean Six Sigma, Mohammed Abboodi
Electronic Theses and Dissertations
The computer service industry has been expanding dramatically due to the increase in the number of computing machineries in the last two decades. The entrance of large size companies in the market and the release of online tools that have the ability for diagnosing and troubleshooting hardware and software issues have boosted the competition. In the meantime, many of the small and medium size companies find themselves unable to keep their customers satisfied since their competitors provide high quality service with lower cost. The lack of a good measurement system to assess and analyze the satisfaction level with the provided …