Engineering Commons^™

A Feasibility Study On The Automation Of Domestic Airline Passenger Customer Service Check-In Procedures For Far Part 121 Carriers, Don Michael Trevor Bennett

Master's Theses - Daytona Beach

This study was conducted in an attempt to determine whether airlines can benefit from a fully automated customer service system which will be used by major, Part 121, operators for domestic travel purposes only. The proposed system will be designed to alleviate airport terminals check-in counter congestion and improve customer service personnel effectiveness and efficiency.

Domestic traffic is expected to increase by 50 percent by the year 2004. An Automatic Ticketing and Baggage (ATB) system will allow passengers to process all flight related transactions only once. A self checking-in system allows a passenger to obtain boarding passes and destination bag …

A Computer-Aided Software Engineering (Case) Approach To Business Process Reengineering (Bpr), Faiza I. Khan

Master's Theses - Daytona Beach

This thesis addresses the problem of lack of procedures by which managers can identify business processes that would benefit from reengineering and which could be used to guide the BPR activity to its successful conclusion. The purpose of this study is to analyze various Software Engineering (SE) principles to determine whether they could be used to support Business Process Reengineering (BPR) activities either directly or with some modification, and if so, whether available Computer-Aided Software Engineering (CASE) tools might be applied to BPR in support of managers who wish to implement it. The principles of SE and BPR are discussed …