Engineering Commons^™

The Effect Of Shift Turnover Strategy And Time Pressure On Aviation Maintenance Technician Performance, William R. Warren

Doctoral Dissertations and Master's Theses

Aviation maintenance technicians (AMTs) provide the technical and applied knowledge required to maintain airworthiness in aircraft. In commercial aviation, maintenance tasks are performed across multiple shifts. When AMTs share a maintenance task between shifts, the shift turnover strategy used may determine if information is effectively transferred between AMTs. Ineffective shift turnover strategies are a contributing factor in many aviation accidents and incidents. Additionally, time constraints on certain maintenance tasks may cause AMTs to commit error when performing a task. The present study examined the effect of shift turnover strategy (face-to-face or written) and time pressure on error capture, accuracy, and …