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Evaluation Of Patient Experience Using Natural Language Processing Algorithms, Sofia Veronica Ortega
Evaluation Of Patient Experience Using Natural Language Processing Algorithms, Sofia Veronica Ortega
Open Access Theses & Dissertations
INTRODUCTION: Healthcare organizations are making extensive efforts to improve the patient experience. Enhancing patient/client experience and outcomes is crucial for patient-centered care and can reveal improvement opportunities. Healthcare settings currently rely on surveys (e.g., HCAHPS) and patient feedback to measure patient experience. Studies have identified that utilizing patient journey mapping can better capture patient experience throughout all stages of the patient's journey and provide quality and process improvement recommendations at specific hotspots. However, these measurement techniques are time-consuming and resource intensive. AIM: This research aims to measure patient experience of breast cancer patients from social media data using natural language …