Engineering Commons^™

Kentucky Highway User Survey 2004, Ronald E. Langley, Ted Grossardt

Kentucky Transportation Center Research Report

The purpose of this study was to continue the efforts begun in 1997 to monitor Kentucky public opinion regarding the quality of highway systems, including a portion to measure satisfaction with current drivers’ license and registration renewal processes. Kentucky’s 2004 public opinion is compared to data colleted in previous years to gauge the state’s progress.

2003 Motor Carrier Survey, Ronald E. Langley, Ted Grossardt

Kentucky Transportation Center Research Report

The goal of this study was to conduct a survey to evaluate usage and satisfaction with the KYTC’s new program allowing motor carriers to credential vehicles and pay taxes via the Internet. Specifically, the study was to examine how many Kentucky motor carriers took advantage of this capability, why they did or did not, what improvements could be made to the system, and what incentives could be offered or obstacles removed to entice more motor carriers to use it.

Kentucky Highway User Survey 2001, Ronald E. Langley, Ted Grossardt

Kentucky Transportation Center Research Report

The purpose of this study was to continue the efforts begun in 1997 to monitor Kentucky public opinion regarding the quality of the highway system and also includes a portion to measure satisfaction with the current drivers’ license and registration renewal processes. Kentucky’s 2001 public opinion is compared to data collected since 1997 to gauge Kentucky’s progress over the past years.

Kentucky Highway User Survey 2000, Ronald E. Langley

Kentucky Transportation Center Research Report

The purpose of this study was to continue the efforts begun in 1997 to monitor Kentucky public opinion regarding the quality of the highway system and also includes a portion to measure satisfaction with the current drivers’ license and registration renewal processes. Kentucky’s 2000 public opinion is compared to data collected since 1997 to gauge Kentucky’s progress over the past years, and is compared to the NQI 2000 Survey done on the national level to show how Kentuckians’ opinions compare to those nationwide.

Kentucky Transportation Cabinet's: Annual Assessment Of Customer Needs And Satisfaction, Patsy Anderson, Kris Koehler

Kentucky Transportation Center Research Report

The purpose of this study was to continue the efforts begun in 1997 to monitor Kentucky public opinion regarding the quality of the highway system and also include a portion to measure satisfaction with the current drivers' license and registration renewal processes. Kentucky's 1998 public opinion is compared to data collected in 1997 to gage Kentucky's progress over the past year, and is compared to the NQI Survey done on the national level to show how Kentuckian's opinions compare to those nationwide.

Kentucky Transportation Cabinet: Annual Assessment Of Customer Needs And Satisfaction: Mail Survey, Patsy Anderson, Kris Hockensmith

Kentucky Transportation Center Research Report

The Kentucky Transportation Cabinet, both through its own quality initiative and a statewide "Empower Kentucky" campaign, has a commitment to achieve new levels of quality in the development, construction and maintenance of highways. In order to gage progress, there is a need to establish a baseline of customer satisfaction with the current highway system, and determine needs as, perceived by the users of the highway system. As a result, the University of Kentucky Transportation Center, Technology Exchange Unit, was contracted to conduct a customer needs and satisfaction survey. The objectives of this study are to:

A. Ascertain Kentucky highway users' …

Annual Assessment Of Customer Needs And Satisfaction, Patsy Anderson, Kris Hockensmith

Kentucky Transportation Center Research Report

The Kentucky Transportation Cabinet, both through its own quality initiative and a statewide "Empower Kentucky" campaign, has a commitment to achieve new levels of quality in the development, construction and maintenance of highways. In order to gage progress, there is a need to establish a baseline of customer satisfaction with the current highway system, and determine needs as perceived by the users of the highway system. As a result, the University of Kentucky Transportation Center, Technology Exchange Unit, was contracted to conduct a customer needs and satisfaction survey. The objectives of this study are to:

A. Ascertain Kentucky highway users' …