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Survey Of Effectiveness Of Transportation Services (1984), Jerry G. Pigman, Kenneth R. Agent
Survey Of Effectiveness Of Transportation Services (1984), Jerry G. Pigman, Kenneth R. Agent
Kentucky Transportation Center Research Report
The objective of this study was to measure the effectiveness of transportation services by means of a public opinion survey. Results from the mail survey were intended to provide administrators with quantitative measures so that emphasis would be based on the public's perception of specific programs. Questionnaires were mailed to a random sample of 800 licensed drivers in each of Kentucky's 12 highway districts for a total of 9,600 statewide. The total response rate was 51 percent for all districts, with 49 percent considered to be usable responses.
Results from the survey showed that 82 percent of the respondents were …