Engineering Commons^™

Incremental Processing For Improving Conversational Grounding In A Chatbot, Aprajita Shukla

Boise State University Theses and Dissertations

Current Digital Personal Assistants can be quite efficient while performing routine tasks like setting up reminders and looking up information. However, they do not attempt to establish common ground–the process of establishing and building mutual understanding–and require a significant amount of initial data to learn how to understand user intent. In this thesis, an incremental processing framework is leveraged through a chatbot interface which updates its understanding state at each inputted word, asks the user to clarify input when the system is unsure and prompts user to give feedback several times during an interaction, all of which are instrumental in …