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Technology Adoption In Small And Medium-Sized Logistics Providers, Pietro Evangelista, Alan Mckinnon, Edward Sweeney
Technology Adoption In Small And Medium-Sized Logistics Providers, Pietro Evangelista, Alan Mckinnon, Edward Sweeney
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Purpose - The main aim of the research is to shed light on the role of information and communication technology (ICT) in the logistics innovation process of small and medium- sized third party logistics providers (3PLs).
Design/methodology/approach – A triangulated research strategy was designed using a combination of quantitative and qualitative methods. The former involved the use of a questionnaire survey of small and medium-sized Italian 3PLs with 153 usable responses received. The latter comprised a series of focus groups and the use of seven case studies.
Findings – There is a relatively low level of ICT expenditure with few …