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An Integrated Fuzzy Weighted Servqual - Qfd Approach For Service Quality Improvement, Innovative Research Publications Irp India, Aneesh M. R, Dileeplal Dileeplal J J., M. A. Abraham
An Integrated Fuzzy Weighted Servqual - Qfd Approach For Service Quality Improvement, Innovative Research Publications Irp India, Aneesh M. R, Dileeplal Dileeplal J J., M. A. Abraham
Innovative Research Publications IRP India
Service quality is an essential aspect of any service provider. The role of service quality becomes critical in the success of any organization. Nowadays, with the increased competition, service quality has become a popular area of academic research. In order to measure and improve service quality, it is important to use a reliable instrument. In this paper, an integrated approach (Fuzzy Weighted SERVQUAL - QFD) is proposed to help the organization to measure service quality and guide to development of innovative service through identification of weak attribute which are critical to customers. The proposed methodology is documented with practical case …
Dayalbagh Educational Institute Soft Computing Edge Cutting Technology Lab (Deisel), D. K. Chaturvedi
Dayalbagh Educational Institute Soft Computing Edge Cutting Technology Lab (Deisel), D. K. Chaturvedi
D. K. Chaturvedi Dr.
Dayalbagh Educational Institute Soft Computing Edge Cutting Technology Lab (DEISEL) Group consiting of a Professor Incharge, four Teaching Staff members, five Non-Teaching Staff members, five Ph.D. Students, six M. Tech. Students. The objective of DEISEL is to to exploit the tolerance for imprecision uncertainty, approximate reasoning and partial truth to achieve tractability, robustness, low solution cost, and close resemblance with human like decision making to find an approximate solution to an imprecisely/precisely formulated problem. The challenge is to exploit the tolerance for imprecision by devising methods of computation which lead to an acceptable solution at low cost. This, in essence, …
Programs Of Fuzy Systems, D. K. Chaturvedi
Programs Of Fuzy Systems, D. K. Chaturvedi
D. K. Chaturvedi Dr.
The zip file contains c programs of fuzzy system.
Matlab Program Of Genetic Algorithms, D. K. Chaturvedi
Matlab Program Of Genetic Algorithms, D. K. Chaturvedi
D. K. Chaturvedi Dr.
The zip file contains Matlab program of genetic algorithms and their varients.
Ann /Gn Programs, D. K. Chaturvedi
Ann /Gn Programs, D. K. Chaturvedi
D. K. Chaturvedi Dr.
The file contains programms of multi layer feedforward backpropagation ANN, GN and their varients.