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Six Sigma Applied To Flight Operations Quality Assurance: An Exemplar Case Study, Alan J. Stolzer, Han Wu, Carl Halford
Six Sigma Applied To Flight Operations Quality Assurance: An Exemplar Case Study, Alan J. Stolzer, Han Wu, Carl Halford
School of Graduate Studies - Daytona Beach
“Due to the requirement to maintain and improve the safety record of commercial air transportation in the United States (U.S.) despite increasing traffic, several proactive safety programs have been introduced in recent years. Among these proactive safety programs is a form of Flight Data Monitoring (FDM) known in the U.S. as Flight Operational Quality Assurance (FOQA). FOQA is a program utilizing quantifiable, objective data collected from the air carrier aircraft’s data recording system. The data is then analyzed to identify trends and other indicators of potential safety problems. With few exceptions, FOQA data analysis has been rudimentary, often limited to …