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A Synthesis Of Mobile Ticketing Applications Used By Commuter Railroads In The United States, Jonathan Mesoraca, Candace Brakewood
A Synthesis Of Mobile Ticketing Applications Used By Commuter Railroads In The United States, Jonathan Mesoraca, Candace Brakewood
Journal of Public Transportation
Since 2012, many major commuter railroads have deployed mobile ticketing applications (or “apps”) that allow passengers to pay fares directly using their smartphones. In light of this rapid technological change, this research aims to provide a synthesis of the current state of mobile ticketing in the United States. The 14 largest commuter railroads that have launched mobile ticketing apps are compared in four different areas: (1) the ticket validation process; (2) ticket types offered in the mobile app; (3) additional features in the app; and (4) the process for transferring to other modes using the app. The results reveal that …