Engineering Commons^™

Identifying Customer Churn In After-Market Operations Using Machine Learning Algorithms, Vitaly Briker, Richard Farrow, William Trevino, Brent Allen

SMU Data Science Review

This paper presents a comparative study on machine learning methods as they are applied to product associations, future purchase predictions, and predictions of customer churn in aftermarket operations. Association rules are used help to identify patterns across products and find correlations in customer purchase behaviour. Studying customer behaviour as it pertains to Recency, Frequency, and Monetary Value (RFM) helps inform customer segmentation and identifies customers with propensity to churn. Lastly, Flowserve’s customer purchase history enables the establishment of churn thresholds for each customer group and assists in constructing a model to predict future churners. The aim of this model is …

Aws Ec2 Instance Spot Price Forecasting Using Lstm Networks, Jeffrey Lancon, Yejur Kunwar, David Stroud, Monnie Mcgee, Robert Slater

SMU Data Science Review

Cloud computing is a network of remote computing resources hosted on the Internet that allow users to utilize cloud resources on demand. As such, it represents a paradigm shift in the way businesses and industries think about digital infrastructure. With the shift from IT resources being a capital expenditure to a managed service, companies must rethink how they approach utilizing and optimizing these resources in order to maximize productivity and minimize costs. With proper resource management, cloud resources can be instrumental in reducing computing expenses.

Cloud resources are perishable commodities; therefore, cloud service providers have developed strategies to maximize utilization …

Long Term Software Quality And Reliability Assurance In A Small Company, Eric Abuta

Computer Science and Engineering Theses and Dissertations

Demonstrating software reliability across multiple software releases has become essential in making informed decisions of upgrading software releases without impacting significantly end users' characterized processes and software quality standards. Standard defect and workload data normally collected in a typical small software development organization can be used for this purpose. Objective of this study was to demonstrate how to measure software reliability in multiple releases and whether continuous defect fixes and code upgrades increased software reliability. This study looked at techniques such as trend test that evaluated software system's overall trend and stability, input domain reliability models (IDRM) that assessed system's …

Self-Driving Cars: Evaluation Of Deep Learning Techniques For Object Detection In Different Driving Conditions, Ramesh Simhambhatla, Kevin Okiah, Shravan Kuchkula, Robert Slater

SMU Data Science Review

Deep Learning has revolutionized Computer Vision, and it is the core technology behind capabilities of a self-driving car. Convolutional Neural Networks (CNNs) are at the heart of this deep learning revolution for improving the task of object detection. A number of successful object detection systems have been proposed in recent years that are based on CNNs. In this paper, an empirical evaluation of three recent meta-architectures: SSD (Single Shot multi-box Detector), R-CNN (Region-based CNN) and R-FCN (Region-based Fully Convolutional Networks) was conducted to measure how fast and accurate they are in identifying objects on the road, such as vehicles, pedestrians, …

A Grammar Based Approach To Distributed Systems Fault Diagnosis Using Log Files, Stephen Hanka

Computer Science and Engineering Theses and Dissertations

Diagnosing and correcting failures in complex, distributed systems is difficult. In a network of perhaps dozens of nodes, each of which is executing dozens of interacting applications, sometimes from different suppliers or vendors, finding the source of a system failure is a confusing, tedious piece of detective work. The person assigned this task must trace the failing command, event, or operation through the network components and find a deviation from the correct, desired interaction sequence. After a deviation is identified, the failing applications must be found, and the fault or faults traced to the incorrect source code.

Often the primary …

Finding Truth In Fake News: Reverse Plagiarism And Other Models Of Classification, Matthew Przybyla, David Tran, Amber Whelpley, Daniel W. Engels

SMU Data Science Review

As the digital age creates new ways of spreading news, fake stories are propagated to widen audiences. A majority of people obtain both fake and truthful news without knowing which is which. There is not currently a reliable and efficient method to identify “fake news”. Several ways of detecting fake news have been produced, but the various algorithms have low accuracy of detection and the definition of what makes a news item ‘fake’ remains unclear. In this paper, we propose a new method of detecting on of fake news through comparison to other news items on the same topic, as …

Comparative Study Of Sentiment Analysis With Product Reviews Using Machine Learning And Lexicon-Based Approaches, Heidi Nguyen, Aravind Veluchamy, Mamadou Diop, Rashed Iqbal

SMU Data Science Review

In this paper, we present a comparative study of text sentiment classification models using term frequency inverse document frequency vectorization in both supervised machine learning and lexicon-based techniques. There have been multiple promising machine learning and lexicon-based techniques, but the relative goodness of each approach on specific types of problems is not well understood. In order to offer researchers comprehensive insights, we compare a total of six algorithms to each other. The three machine learning algorithms are: Logistic Regression (LR), Support Vector Machine (SVM), and Gradient Boosting. The three lexicon-based algorithms are: Valence Aware Dictionary and Sentiment Reasoner (VADER), Pattern, …