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Operations Research, Systems Engineering and Industrial Engineering
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Third-Party Quality Management Audits For Automotive Component Manufacturing: Perceptions And Insights Into A Necessary Yet Debatable Practice, Christopher Kluse
Third-Party Quality Management Audits For Automotive Component Manufacturing: Perceptions And Insights Into A Necessary Yet Debatable Practice, Christopher Kluse
Master's Theses and Doctoral Dissertations
Third-party quality audits have been a continued practice within the manufacturing community since release of the ISO 9000 standard in 1987. In recent times, many within the manufacturing industry are questioning the value of the audit process. (Sayle, 1995, Sayle 1999, Douglas, 2000, Gordon, 2000, Dalgleish 2006) Consequently, a need exists to better understand the impacts and perceptions of the third-party auditing process. This research used a grounded theory approach to explore the following question: How do management representatives perceive the third-party audit process?
Collection of data consisted of 25 in-depth interviews taken from management representatives within the automotive industry. …