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Full-Text Articles in Engineering
A Framework For Assessing The Quality And Effectiveness Of A National Employment System: A Case Study Of Saudi Arabia, Hemaid Alsulami
A Framework For Assessing The Quality And Effectiveness Of A National Employment System: A Case Study Of Saudi Arabia, Hemaid Alsulami
Electronic Theses and Dissertations
National employment systems have been established in several countries to tackle the unemployment dilemma between citizens while the labor market flooded by expatriates. Lack of performance measurement indices among these systems caused failure to provide jobs to citizens and caused a state of confusion and dissatisfaction among employing entities. In Saudi Arabia, unemployment rate has increased in the last few decades and have since become a very political issue for the Saudi government. Compared to other countries, the problem is different since many expatriates in Saudi Arabia are already employed in their markets while citizens are seeking jobs. In Saudi …
A Framework Of Critical Success Factors For Business Organizations That Lead To Performance Excellence Based On A Financial And Quality Systems Assessment., Melissa Francisco
A Framework Of Critical Success Factors For Business Organizations That Lead To Performance Excellence Based On A Financial And Quality Systems Assessment., Melissa Francisco
Electronic Theses and Dissertations
One of the most important tasks that business leaders undertake in order to achieve a superior market position is strategic planning. Beyond this obligation, business owners desire to maximize profit and maintain steady growth. In order to do this, resources must be invested in the most efficient way possible in order to achieve performance excellence. Adjusting business operations quickly, however, especially in times of economic uncertainty, is extremely difficult. Business leaders therefore need insight into which elements of organizational improvement are most effective in order to strategically invest their resources to achieve superior performance in the most efficient way possible. …
Defining A Stakeholder-Relative Model To Measure Academic Department Efficiency At Achieving Quality In Higher Education, Federica Robinson-Bryant
Defining A Stakeholder-Relative Model To Measure Academic Department Efficiency At Achieving Quality In Higher Education, Federica Robinson-Bryant
Electronic Theses and Dissertations
In a time of strained resources and dynamic environments, the importance of effective and efficient systems is critical. This dissertation was developed to address the need to use feedback from multiple stakeholder groups to define quality and assess an entity’s efficiency at achieving such quality. A decision support model with applicability to diverse domains was introduced to outline the approach. Three phases, (1) quality model development, (2) input-output selection and (3) relative efficiency assessment, captured the essence of the process which also delineates the approach per tool applied. This decision support model was adapted in higher education to assess academic …
Employing Quality Management Principles To Improve The Performance Of Educational Systems: An Empirical Study Of The Effect Of Iso 9001 Standard On Teachers And Administrators Performance In The Indonesian Vocational Education System, Andreas Kuncoro
Electronic Theses and Dissertations
ISO 9001 has been world widely implemented in both manufacturing and service organizations. A lot of studies have been conducted to investigate the effects of ISO 9001 implementation on the performance of these organizations. Most of these studies show that ISO 9001 implementation realized positive operational improvements and financial success. Building on the merits of successful implementation of ISO 9001 quality management system in manufacturing and service, educational institutions have been attempted to adopt it in their operations. Even though there are studies relating ISO implementation to education, no research has been done to investigate the effects of ISO 9001 …
A Surrogate Measure Of Customer Satisfaction In The Manufacture Of Printed Wiring Boards, Adam Y. Maamoun
A Surrogate Measure Of Customer Satisfaction In The Manufacture Of Printed Wiring Boards, Adam Y. Maamoun
Electronic Theses and Dissertations
The objective of this research is to determine and develop a model that is capable of accurately measuring customer satisfaction for different industries and in particularly for the Printed Wiring Boards (PWB) Manufacturers. The new model will incorporate data not being collected or utilized by the survey method of determining customer satisfaction. The method used is a weighted average of satisfaction among several researched categories with percentages that accurately represent the relative importance of multiple facets of the PWB manufacturers customer satisfaction. A very common term in quality assurance is that "What is not measured accurately can not be evaluated …
A Comprehensive Multi-Faceted Approach For Simultaneously Analyzing Organizational Performance Measures Essential For Company Su, Ana Ferreras
Electronic Theses and Dissertations
Profit, ergonomics, safety, employee morale, quality, efficiency, and productivity are critical components that greatly impact company success within manufacturing organizations. Therefore, it is essential that a valid and reliable systematic approach that encompasses all of these factors be developed for use by top management in today's rapidly changing manufacturing environment. Organizational-level decisions made based upon a single goal or narrow perspective that only considers one of the aforementioned components, such as profit, while ignoring others, such as employee morale, have proven harmful to the long term viability and success of manufacturing companies. Often organizational leaders are not adequately equipped to …
Using Surrogate Measures To Predict Patient Satisfaction In The Emergency Department, Erica Egri
Using Surrogate Measures To Predict Patient Satisfaction In The Emergency Department, Erica Egri
Electronic Theses and Dissertations
With healthcare organizations struggling to remain competitive and financially stable in a market where minimizing costs is a priority, hospital administrators feel the sense of urgency when it comes to keeping patients satisfied with services in order to expand volume and market share. The Emergency Department is considered the front door of a healthcare organization, and keeping its visitors satisfied in order to guarantee a future visit or a referral to a friend or family member is a must. While patient input on the services received in a healthcare facility is essential to improving quality of care, the costs associated …