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The Perceived Value Of Frequent Flyer Program Benefits Among Australian Travelers, Yi Gao, Madeline Carrigg, Robert Lewinski, Danielle Polderman, Paul Tkalcevic

International Journal of Aviation, Aeronautics, and Aerospace

Understanding the perceived value of frequent flyer program benefits is crucial for commercial operations of airlines. This study aimed to investigate if travelers value various benefits provided by airlines and if such valuation correlates with certain characteristics of travelers. Through a scenario-based questionnaire it was confirmed that travelers do value extra and premium benefits offered by airlines, and such valuation increases along with the distance of route. It was also been found that top-tier members were willing to make a much higher offer for the same benefits on long-haul international route than members of lower status, but such difference in …