Engineering Commons^™

A Call Center Simulation Study: Comparing The Reliability Of Cross-Trained Agents To Specialized Agents, Louis Franklin Ali Iii

Masters Theses

Call centers are an important function of most companies’ day to day business activities. They are often the link between a company and its customers and hugely impact the customer’s perspective or point of view (POV) of a company. A call center in the most general sense is a place, representing a business, which receives inbound calls from customers and/or makes outbound calls to customers, the latter being most commonly referred to as telemarketing. There was a time when a typical call center strictly consisted of agents who handled inbound/outbound calls; these agents are considered specialized agents. Generally speaking, a …

Determining A Reliability Factor For Photovoltaic's In San Luis Obispo, Ryan S. Roach

Industrial and Manufacturing Engineering

This project will analyze raw photovoltaic (PV) solar panel performance data in order to determine a reliability factor for solar panels in San Luis Obispo. This project is a subset of a larger project being performed by SLO RESCO, which is funded by a grant from the California Energy Commission. Their project will explore the use of solar, wind, geothermal, and biomass renewable resources. The scope of this project is limited to a small section of RESCO's analysis of solar panel technology and implementation in which a reliability factor will be generated.

The objective is to determine a reliability factor …

The Optimization Of The Threshold For The Preventive Maintenance Actions In A Condition-Based Maintenance Program Via Dynamic Programming Approach, Kamran Shahanaghi, Mehdi Jafarian, Majid Beikverdi, Zeinab Nezhadbiglari

Mehdi Jafarian

The last step of a condition based maintenance (CBM) program is maintenance decision-making. This step is the most important and the most critical stage of maintenance for executive personnel and management whom work on taking maintenance actions. This decision making would be done according to certain criteria such as risk, cost, reliability and availability. This paper considered a dynamic programming model to optimization of the threshold for the preventive maintenance actions in a condition-based maintenance program. The basis of this modeling is the average cost of maintenance actions, failures and exchanges. In this paper, we improved the memory of the …

Theoretical Exploratory Investigation On Reliability Of Advanced Ceramics By Discrete Element Simulation, Ana Laura Quezada Lara

Open Access Theses & Dissertations

The increasing application of silicon nitride in biomedical and other engineering fields has elevated the necessity to understand its reliability. Due to the complexity of producing pure material researchers have been analyzing the behavior of the material with flaws. In this thesis several scenarios are simulated with the support of PFC2D to analyze microcrack propagation depending on the position, quantity and size of the voids to understand the effect each of the cases have on the material. A four point bending test was applied to each case twice recording the loading force. Having two runs allows doing a statistical analysis …