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Full-Text Articles in Engineering
A Servqual Model Approach Integrated With Fuzzy Ahp And Fuzzy Topsis Methodologies To Rank Life Insurance Firms, Mahdi Saeedpoor, Amin Vafadarnikjoo, Mohammadsadegh Mobin, Ali Rastegari
A Servqual Model Approach Integrated With Fuzzy Ahp And Fuzzy Topsis Methodologies To Rank Life Insurance Firms, Mahdi Saeedpoor, Amin Vafadarnikjoo, Mohammadsadegh Mobin, Ali Rastegari
Amin Vafadarnikjoo
Ranking life insurance firms, particularly regarding customer-oriented criteria, has become a significant research priority of many insurance research centers. This is mainly due to the effective role of life insurance in improving the capital market and the role of service quality in customer satisfaction. This issue has remained one of the major topics associated with insurance industry which has not been sufficiently explored in the literature. This study aims at prioritizing insurance firms which hold the majority proportion of Iran's total life insurance market. Life insurers are assessed and ranked with regard to 5 criteria of customer service quality in …
Relationship Between Product Quality And Customer Satisfaction, Albert Vitales Cruz
Relationship Between Product Quality And Customer Satisfaction, Albert Vitales Cruz
Walden Dissertations and Doctoral Studies
The National Safety Council (NSC) estimated that over 35,000 people died in U.S. traffic accidents. About 3.8 million traffic crash injuries requiring medical attention occurred in 2013, and the number of deaths was about the same over the last 5 years. The NSC found that product recalls, car repairs, injuries, and deaths were due to unsafe product designs or inferior product quality. These statistics underscore the challenge of producing quality vehicles while satisfying customers. The purpose of this nonexperimental study was to examine relationships among product (vehicle) quality, product cost, product safety, and consumer satisfaction. The hypotheses inquired the extent …
A Curricula Assessment And Improvement Quantitative Model For Higher Education: A Design For Six Sigma Methodology, Abdullah Halawany
A Curricula Assessment And Improvement Quantitative Model For Higher Education: A Design For Six Sigma Methodology, Abdullah Halawany
Electronic Theses and Dissertations
Curricula assessment is an integrated process to assist higher education institutions in addressing the challenges in a designated field of study and in exploring the opportunities to better educate and prepare their students for an increasingly complex world. Although assessment as a topic has been researched extensively, there has been a lack of quantitative tools that address the requirements of many of the stakeholders that may be critical to the curriculum design and assessment processes. This research proposes the utilization of Design for Six Sigma (DFSS) to develop a quantitative model for curriculum assessment and improvement for higher education institutions. …
A Framework For Measuring And Analyzing Customer Satisfaction At Computer Service Company Using Lean Six Sigma, Mohammed Abboodi
A Framework For Measuring And Analyzing Customer Satisfaction At Computer Service Company Using Lean Six Sigma, Mohammed Abboodi
Electronic Theses and Dissertations
The computer service industry has been expanding dramatically due to the increase in the number of computing machineries in the last two decades. The entrance of large size companies in the market and the release of online tools that have the ability for diagnosing and troubleshooting hardware and software issues have boosted the competition. In the meantime, many of the small and medium size companies find themselves unable to keep their customers satisfied since their competitors provide high quality service with lower cost. The lack of a good measurement system to assess and analyze the satisfaction level with the provided …
A Framework To Align Strategy, Improvement Performance, And Customer Satisfaction Using An Integration Of Six Sigma And Balanced, Adriana Rodriguez
A Framework To Align Strategy, Improvement Performance, And Customer Satisfaction Using An Integration Of Six Sigma And Balanced, Adriana Rodriguez
Electronic Theses and Dissertations
This dissertation investigated the development, implementation, and evaluation of a management methodology founded on the alignment among the strategy, performance, and customer to bring value to any organization. A case study/action research in a service organization, called Institution "Z," provided the opportunity to assess the effects of the proposed Six Sigma Scorecard (SSS) methodology in the productivity indicators (measured by cycle time, line capacity, and number of errors). The Case study/action research was conducted in three phases: Model and Concepts Design, Data Collection, and Findings. During the research, validity was pursued by using triangulation and theory to help maintain the …