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Amc Native Webrtc Client, Kellan Childers, Michael Dowling, Sherdil Khawaja
Amc Native Webrtc Client, Kellan Childers, Michael Dowling, Sherdil Khawaja
Capstone Design Expo Posters
Traditional call center and telecommunication hardware is being replaced by thin, browser-based, cloud enabled web services. Industry standards for web based communication protocols, such as WebRTC, are being established. AMC needed to address this new technology, while maintaining a hybrid approach of server-based capabilities, taking advantage of the web-based communication channel, while broadcasting events to the Contact Canvas Server. Contact Canvas Agent Palette is the editing platform of the AMC adapter for Salesforce.com, allowing agents to communicate with customers through the AMC adapter/ Softphone. Using Agent Palette, the task was to integrate Video Chat using WebRTC into the AMC toolbar. …