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Best Practices For Providing Traveler Information Services To Motorists At Rest Areas And Welcome Centers, Candice Y. Wallace, Jennifer R. Walton, Joseph D. Crabtree
Best Practices For Providing Traveler Information Services To Motorists At Rest Areas And Welcome Centers, Candice Y. Wallace, Jennifer R. Walton, Joseph D. Crabtree
Kentucky Transportation Center Research Report
The objective of this study was to look at what Kentucky and other states are doing to provide wireless Internet connectivity (i.e., Wi-Fi service) for motorists at rest areas, weigh stations, and truck rest havens, and to identify technologies and best practices that may have applicability to Kentucky. A secondary objective was to look at the use of kiosks to provide traveler information in rest areas and welcome centers. Information was gathered through a literature review, Internet searches, and telephone interviews with public officials in numerous states. The study identified 18 states that are providing (or have provided) Wi-Fi service …
Artimis Telephone Travel Information Service: Overall Public Awareness, Lisa Aultman-Hall
Artimis Telephone Travel Information Service: Overall Public Awareness, Lisa Aultman-Hall
Kentucky Transportation Center Research Report
This report summarizes the results of a random telephone survey of households in the Greater Cincinnati and Northern Kentucky Area. The objective was to determine awareness of the traffic management center and its telephone travel information service. A secondary objective was to determine the public's preference for dialing and recalling phone numbers for travel information. The survey found that 39% were aware of a traffic management center while 55% were aware of a telephone traffic information service. Awareness varied by work location, household characteristics and personal attributes. Some households that could potentially benefit from the service were unaware of its …
Artimis Telephone Travel Information Service: Current Use Patterns And User Satisfaction, Jill Clemons, Lisa Aultman-Hall, Sarah T. Bowling
Artimis Telephone Travel Information Service: Current Use Patterns And User Satisfaction, Jill Clemons, Lisa Aultman-Hall, Sarah T. Bowling
Kentucky Transportation Center Research Report
This report summarizes the results of a phone survey which evaluated the user satisfaction of the telephone traveler information service, ARTIMIS, in Cincinnati/Northern Kentucky. Information was also gathered on the users preference for a 3 versus 7 digit access number, use patterns, and user characteristics. The sample was obtained by intercepting calls to the service during Winter 1999. Users rated the service high. Common suggestions for improvements included longer hours of operation and coverage of more roads suggesting the service is valuable to its users. The travelers perceived that they benefited most by avoiding traffic problems, saving time, and reducing …