Engineering Commons^™

Airline Quality Rating 2020, Brent D. Bowen, Dean E. Headley

Airline Quality Rating Report

To contribute to AQR 2020, we encourage you to take the Airline Passenger Survey. Please CLICK HERE.

The results of the 30th annual national Airline Quality Rating (AQR). The most comprehensive study of the performance quality of the 10 largest airlines in the United States, the AQR is conducted by researchers at the W. Frank Barton School of Business at Wichita State University and Embry-Riddle Aeronautical University’s Prescott, Ariz., campus. Airline performance, as presented by AQR researchers, encompasses a multifactor look at the overall quality of the airlines. It includes on-time performance, denied boardings, mishandled baggage and customer complaints. …

Airline Quality Rating 2018, Brent D. Bowen, Dean E. Headley

Brent Bowen

The results of the 28th annual national Airline Quality Rating (AQR). The most comprehensive study of the performance quality of the 12 largest airlines in the United States, the AQR is conducted by researchers at the W. Frank Barton School of Business at Wichita State University and Embry-Riddle Aeronautical University’s Prescott, Ariz., campus. Airline performance, as presented by AQR researchers, encompasses a multifactor look at the overall quality of the airlines. It includes on-time performance, denied boardings, mishandled baggage and customer complaints. AQR is the longest running and most established measure of airline quality. AQR researchers use a combination of …

Airline Quality Rating 2019, Brent D. Bowen, Dean E. Headley

Brent Bowen

To contribute to AQR 2020, we encourage you to take the Airline Passenger Survey. Please CLICK HERE.

The results of the 29th annual national Airline Quality Rating (AQR). The most comprehensive study of the performance quality of the 9 largest airlines in the United States, the AQR is conducted by researchers at the W. Frank Barton School of Business at Wichita State University and Embry-Riddle Aeronautical University’s Prescott, Ariz., campus. Airline performance, as presented by AQR researchers, encompasses a multifactor look at the overall quality of the airlines. It includes on-time performance, denied boardings, mishandled baggage and customer complaints. …

Airline Quality Rating 2019, Brent D. Bowen, Dean E. Headley

Airline Quality Rating Report

To contribute to AQR 2020, we encourage you to take the Airline Passenger Survey. Please CLICK HERE.

The results of the 29th annual national Airline Quality Rating (AQR). The most comprehensive study of the performance quality of the 9 largest airlines in the United States, the AQR is conducted by researchers at the W. Frank Barton School of Business at Wichita State University and Embry-Riddle Aeronautical University’s Prescott, Ariz., campus. Airline performance, as presented by AQR researchers, encompasses a multifactor look at the overall quality of the airlines. It includes on-time performance, denied boardings, mishandled baggage and customer complaints. …

Quality Analysis Of United States Commercial Air Carriers: Airline Quality Rating 2019, Kaetlyn Blocker, Brent D. Bowen, Erin Bowen, Timothy B. Holt, Dean E. Headley

Student Works

Past research regarding major U.S. commercial air carriers and consumer perceptions of airline performance has provided little more than a descriptive “snapshot” of the average air traveler. Using the most recent data and findings, as well as building on the previous 29 continuous years of research with the national Airline Quality Rating (AQR), the present study attempts to move beyond the basic descriptive information by identifying significant changes that have occurred over the previous year. Collectively, changes may influence the way consumers, at varying levels of travel frequency, view the commercial air industry. This research utilizes trend analysis methodology by …

Quality, Performance, And Consumer Perceptions: A National Study Of Us Airlines, Kaetlyn Blocker, Brent D. Bowen, Timothy B. Holt, Jacqueline R. Luedtke, Tori Kobayashi, Calissa Spooner, Dean Headley

Student Works

Prior inquiry into consumer perceptions, attitudes, and overall satisfaction regarding commercial mainline passenger carriers in the United States has provided little more than a "snapshot" of the average air traveler. Building on 28 continuous years of research with the National Airline Quality Rating (AQR), this study attempts to move beyond descriptive information in order to identify relationships and trends in the airline industry’s performance and relate those observations to consumer perceptions. This study will utilize a comparative trend analysis methodology to analyze major United States Airlines' performance and quality over the last 28 years. This methodology provides a means of …

Airline Quality Rating 2018, Brent D. Bowen, Dean E. Headley

Airline Quality Rating Report

The results of the 28th annual national Airline Quality Rating (AQR). The most comprehensive study of the performance quality of the 12 largest airlines in the United States, the AQR is conducted by researchers at the W. Frank Barton School of Business at Wichita State University and Embry-Riddle Aeronautical University’s Prescott, Ariz., campus. Airline performance, as presented by AQR researchers, encompasses a multifactor look at the overall quality of the airlines. It includes on-time performance, denied boardings, mishandled baggage and customer complaints. AQR is the longest running and most established measure of airline quality. AQR researchers use a combination of …

Airline Customer Satisfaction 2015-2017 Results, Michelle M. Bennett, Brent D. Bowen, Erin E. Bowen, Z. Bowen, Dean Headley, Timothy B. Holt, Jacqueline R. Luedtke

Publications

Previous research on perceptions, satisfaction, and attitudes regarding the major commercial air carriers in the United States has provided little more than an interesting descriptive representation of the average air traveler. This study moves beyond basic descriptive information of air travelers to identify attitudinal patterns and relationships in the way consumers at varying levels of travel frequency view the commercial air industry. The Airline Passenger Survey (APS) elements developed via the utilization of rigorous scientific methodology, with the intention of capturing the most important data from passengers while reducing confusion or variability in comprehension of questions. APS items are a …

Research Benefits For Scholarly Authors Being Published On A Public Forum, Hunter M. Watson, Brent D. Bowen, Timothy B. Holt, Jacqueline R. Luedtke

Publications

The previous construct of research was focused on social media platforms as a benefactor in broadcasting towards a global audience with non-academic professions. Following along the same ideology, this research directs the attention to a pertained audience in academic profession.

•Embry-Riddle is the host of Scholarly Commons which collects the research of authors (faculty members), and assists in developing a digital portfolio. This portfolio creates metric measurements on a dashboard to indicate where downloads are occurring, and aids in providing current information pertaining to the authors’ publication. •In this case, the publication of the National Airline Quality Rating (AQR) ( …

A Longitudinal Analysis On The Cyclical Pattern Of The U.S. Airline Industry, Michelle M. Bennett, Brent D. Bowen, Jacqueline R. Luedtke, Dean Headley, Timothy B. Holt

Publications

The Airline Quality Rating (AQR) is the nation’s most comprehensive study of airline performance and quality for over two decades. AQR provides consumers and industry watchers a means to compare performance quality among different US airlines using objective performance-based data. This research looks to analyze the cyclical patterns present in AQR in order to identify trends and factors contributing to the changes in these results each year. This research utilizes the application of a longitudinal analysis methodology which will provide the correlation between factors identified and the indicators affected.

Airline Quality Rating 2017, Brent D. Bowen, Dean E. Headley

Brent Bowen

The results of the 27th annual national Airline Quality Rating (AQR). The most comprehensive study of the performance quality of the 12 largest airlines in the United States, the AQR is conducted by researchers at the W. Frank Barton School of Business at Wichita State University and Embry-Riddle Aeronautical University’s Prescott, Ariz., campus. Airline performance, as presented by AQR researchers, encompasses a multifactor look at the overall quality of the airlines. It includes on-time performance, denied boardings, mishandled baggage and customer complaints. AQR is the longest running and most established measure of airline quality. AQR researchers use a combination of …

Airline Quality Rating 2016, Brent D. Bowen, Dean E. Headley

Brent Bowen

The Airline Quality Rating (AQR) is the most comprehensive study of the performance and quality of the largest airlines in the United States. The rating is a multifactor look of the airlines based on mishandled baggage, consumer complaints, on-time performance and involuntary denied boardings. The Airline Quality Rating industry score for 2015 shows an industry that improved slightly in overall performance quality over the previous year. Six airlines (Delta, ExpressJet, JetBlue, SkyWest, Southwest, and United) showed improvement in AQR scores in 2015. ExpressJet and SkyWest had the largest improvements in their AQR scores for 2015.

Airline Quality Rating 2017, Brent D. Bowen, Dean E. Headley

Airline Quality Rating Report

The results of the 27th annual national Airline Quality Rating (AQR). The most comprehensive study of the performance quality of the 12 largest airlines in the United States, the AQR is conducted by researchers at the W. Frank Barton School of Business at Wichita State University and Embry-Riddle Aeronautical University’s Prescott, Ariz., campus. Airline performance, as presented by AQR researchers, encompasses a multifactor look at the overall quality of the airlines. It includes on-time performance, denied boardings, mishandled baggage and customer complaints. AQR is the longest running and most established measure of airline quality. AQR researchers use a combination of …

Attentiveness On Airline Quality As Viewed By The Domestic Consumer, Brent D. Bowen, Erin Bowen, Dean E. Headley, Mary Fink, Madeline S. Kuhn

Publications

This study examines the relationship between the quantitative model of the Airline Quality Rating (AQR), and the qualitative model of the Airline Passenger Survey (APS). Operational performance of the U.S. airline industry has been monitored for the past 27 years by the Airline Quality Rating, and qualitative performance has been monitored for the past 6 years by the Airline Passenger Survey. The AQR provides consumers and aviation industry professionals a means to compare performance quality among U.S. airlines using objective, performancebased data. No other airline study in the country is based on performance measures. The APS was added as a …

Airline Quality Research: A Student's Perspective, Brent D. Bowen, Erin Bowen, Dean E. Headley, Mary Fink, Madeline S. Kuhn

Publications

This study examines the relationship between the Airline Quality Rating (AQR) and the Airline Passenger Survey (APS) from an undergraduate student’s perspective, as well as how conducting undergraduate research has influenced the student researcher. Operational performance of the U. S. airline industry has been monitored for the past 27 years by a quantitative model of metrics known as the Airline Quality Rating. These metrics include on - time flights, denied boardings, mishandled baggage, and customer complaints. As the nation’s most comprehensive study of airline performance and quality, the National Airline Quality Rating (http : //airlinequalityrating . com) sets an industry …

Airline Quality And The Consumer Perception, Brent D. Bowen, Erin Bowen, Dean E. Headley, Madeline S. Kuhn

Publications

Operational performance of the U.S. airline industry has been monitored for the past 27 years by a quantitative model of metrics known as the Airline Quality Rating. The National Airline Quality Rating (http://airlinequalityrating.com) sets the industry standard for comparing performance quality among U.S. airlines. Criteria included in the Airline Quality Rating (AQR) report are screened to meet two basic elements: (1) they must be readily obtainable from published data sources for each airline, and (2) they must be important to consumers regarding airline quality. Results from this report are retrieved from the April 2016 Airline Quality Rating Report.

Airline Quality Rating 2016, Brent D. Bowen, Dean E. Headley

Airline Quality Rating Report

The Airline Quality Rating (AQR) is the most comprehensive study of the performance and quality of the largest airlines in the United States. The rating is a multifactor look of the airlines based on mishandled baggage, consumer complaints, on-time performance and involuntary denied boardings.

The Airline Quality Rating industry score for 2015 shows an industry that improved slightly in overall performance quality over the previous year. Six airlines (Delta, ExpressJet, JetBlue, SkyWest, Southwest, and United) showed improvement in AQR scores in 2015. ExpressJet and SkyWest had the largest improvements in their AQR scores for 2015.

The Airline Quality Rating 2004, Brent D. Bowen, Dean Headley, Uno Aviation Institute

Faculty Books and Monographs

UNOAI Report 04-1

The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method of comparing airline quality on combined multiple performance criteria. This current report, the Airline Quality Rating 2004, reflects monthly Airline Quality Rating scores for 2003. AQR scores far the calendar year 2003 are based on 15 elements in four major areas that focus on airline performance aspects important to air travel consumers.

The Airline Quality Rating 2004 is a summary of month-by-month quality ratings for U.S. airlines that have at least 1% of domestic passenger volume during 2003. Using the …

The Airline Quality Rating 2003, Brent D. Bowen, Dean Headley, Uno Aviation Institute

Faculty Books and Monographs

UNOAI Report 03-1

The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method of comparing airline quality on combined multiple performance criteria. This current report, the Airline Quality Rating 2003, reflects monthly Airline Quality Rating scores for 2002. AQR scores for the calendar year 2002 are based on 15 elements that focus on airline performance areas important to air travel consumers.

The Airline Quality Rating 2003 is a summary of month-by-month quality ratings for the 10 largest U.S. airlines operating during 2002. Using the Airline Quality Rating system of weighted averages and monthly …

The Airline Quality Rating 2002, Brent D. Bowen, Dean Headley, Uno Aviation Institute

Faculty Books and Monographs

UNOAI Report 02-2

The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method of comparing airline quality on combined multiple performance criteria. This current report, Airline Quality Rating 2002, reflects monthly Airline Quality Rating scores for 2001. AQR scores for the calendar year 2001 are based on 15 elements that focus on airline performance areas important to air travel consumers.

The Airline Quality Rating 2002 is a summary of month-by-month quality ratings for the 11 largest U.S. airlines operating during 2001. Using the Airline Quality Rating system of weighted averages and monthly performance …

The Airline Quality Rating 2001, Brent D. Bowen, Dean Headley, Uno Aviation Institute

Faculty Books and Monographs

UNOAI Report 01-2

The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method of comparing airline quality on combined multiple performance criteria. This current report, Airline Quality Rating 2001, reflects monthly Airline Quality Rating scores for 2000. AQR scores for the calendar year 2000 are based on 15 elements that focus on airline performance areas important to air travel consumers.

The Airline Quality Rating 2001 is a summary of month-by-month quality ratings for the ten major U.S. airlines operating during 2000. Using the Airline Quality Rating system of weighted averages and monthly performance …

The Airline Quality Rating 2000, Brent D. Bowen, Dean Headley, Uno Aviation Institute

Faculty Books and Monographs

UNOAI Report 2000-2

The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method of comparing airline performance on combined multiple criteria. This current report, Airline Quality Rating 2000, reflects monthly Airline Quality Rating scores for 1999. AQR scores for the calendar year 1999 are based on 14 elements that focus on airline performance areas important to air travel consumers.

The Airline Quality Rating 2000 is a summary of month-by-month quality ratings for the ten major domestic U.S. airlines operating during 1998. Using the Airline Quality Rating system of weighted averages and monthly performance …

The Airline Quality Rating 1999, Brent D. Bowen, Dean Headley, Uno Aviation Institute

Faculty Books and Monographs

UNOAI Report 99-3

he Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method of comparing airline performance on combined multiple criteria. This current report, Airline Quality Rating 1999, contains monthly Airline Quality Rating scores for 1998. Additional copies are available by contacting Wichita State University or the University of Nebraska at Omaha.

The Airline Quality Rating 1999 is a summary of month-by-month quality ratings for the ten major domestic U.S. airlines operating during 1998. Using the Airline Quality Rating system of weighted averages and montly performance data in the areas of on-time arrivals, …

The Airline Quality Rating 1998, Brent Bowen, Dean Headley, Uno Aviation Institute

Faculty Books and Monographs

UNOAI Report 98-1

The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method of comparing airline performance on combined multiple factors important to consumers. Development history and calculation details for the AQR rating system are detailed in The Airline Quality Rating issued in April, 1991, by the National Institute for Aviation Research at Wichita State University. This current report, Airline Quality Rating 1998, contains monthly Airline Quality Rating scores for 1997. Additional copies are available by contacting Wichita State University or the University of Nebraska at Omaha.

The Airline Quality Rating 1998 is …

The Airline Quality Rating 1997, Brent Bowen, Dean Headley, Uno Aviation Institute

Faculty Books and Monographs

UNOAI Report 97-9

The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method of comparing airline performance on combined multiple factors important to consumers. Development history and calculation details for the AQR rating system are detailed in The Airline Quality Rating 1991 issued in April, 1991, by the National Institute for Aviation Research at Wichita State University. This current report, Airline Quality Rating 1997, contains monthly Airline Quality Rating scores for 1996. Additional copies are available by contacting Wichita State University or University of Nebraska at Omaha. The Airline Quality Rating 1997 is …

The Airline Quality Rating 1996, Brent D. Bowen, Dean Headley, Uno Aviation Institute

Faculty Books and Monographs

UNOAI Report 96-4

The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method of comparing airline performance on combined multiple factors important to consumers. Development history and calculation details for the AQR rating system are detailed in The Airline Quality Rating issued in April, 1991, by the National Institute for Aviation Research at Wichita State University. This current report, Airline Quality Rating 1996, contains monthly Airline Quality Rating scores for 1995. Additional copies are available by contacting Wichita State University or the University of Nebraska at Omaha.

The Airline Quality Rating 1996, contains …