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On The Allocation Of Exclusive-Use Counters For Airport Check-In Queues: Static Vs. Dynamic Policies, Mahmut Parlar, Brian Rodrigues, Sharafali Moosa
On The Allocation Of Exclusive-Use Counters For Airport Check-In Queues: Static Vs. Dynamic Policies, Mahmut Parlar, Brian Rodrigues, Sharafali Moosa
Research Collection Lee Kong Chian School Of Business
In this paper we propose a static policy for the optimal allocation of a fixed number of exclusive-use check-in counters dedicated to a single flight. We first provide the motivation for considering the static policy by showing that the dynamic policy already available in the literature suffers from the curse of dimensionality. The objective is to minimize the (expected) total cost of waiting, counter operation, and passenger delay costs which we show to be convex in the number of counters allocated. In those cases where the passenger delay cost is difficult to estimate, we propose an alternative formulation and minimize …
Dynamic Allocation Of Airline Check-In Counters: A Queueing Optimisation Approach, Mahmut Parlar, Sharafali Moosa
Dynamic Allocation Of Airline Check-In Counters: A Queueing Optimisation Approach, Mahmut Parlar, Sharafali Moosa
Research Collection Lee Kong Chian School Of Business
This paper was motivated by an observation in an international airport with regard to allocation of resources for check-in counters. In an exclusive check-in counter system, each flight has a dedicated number of counters that will be open until at least a half-hour before the scheduled departure of that flight. Currently, in many of the airports around the world, the decision to open or close check-in counters is done on an ad hoc basis by human schedulers. In doing so, the schedulers are almost always forced to perform a balancing act in meeting the quality of service stipulated by the …