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Full-Text Articles in Engineering
Final Report: A Comparison Of Three Evaluative Techniques For Validating Maintenance Documentation, Alex Chaparro, Bonnie Rogers, Chris Hambllin, Barbara Chaparro
Final Report: A Comparison Of Three Evaluative Techniques For Validating Maintenance Documentation, Alex Chaparro, Bonnie Rogers, Chris Hambllin, Barbara Chaparro
Barbara S. Chaparro
Surveys and interviews reveal that general aviation manufacturers rely on user[s] to identify problems in maintenance documentation with corrections typically initiated in response to users-reported problems found in the manual;. This investigation compares techniques that manufacturers can use to improve the quality of the maintenance documentation developed by technical writing groups. The techniques, User Performance and Cognitive Walkthrough, were used to identify problems in aircraft maintenance documentation.
Final Report: A Comparison Of Three Evaluative Techniques For Validating Maintenance Documentation, Alex Chaparro, Bonnie Rogers, Chris Hambllin, Barbara Chaparro
Final Report: A Comparison Of Three Evaluative Techniques For Validating Maintenance Documentation, Alex Chaparro, Bonnie Rogers, Chris Hambllin, Barbara Chaparro
Alex Chaparro
Surveys and interviews reveal that general aviation manufacturers rely on user[s] to identify problems in maintenance documentation with corrections typically initiated in response to users-reported problems found in the manual;. This investigation compares techniques that manufacturers can use to improve the quality of the maintenance documentation developed by technical writing groups. The techniques, User Performance and Cognitive Walkthrough, were used to identify problems in aircraft maintenance documentation.
Survey Of Aviation Technical Manuals, Phase 2 Report: User Evaluation Of Maintenance Documents, Alex Chaparro, Loren S. Groff, Barbara S. Chaparro, Deborah Scarlett
Survey Of Aviation Technical Manuals, Phase 2 Report: User Evaluation Of Maintenance Documents, Alex Chaparro, Loren S. Groff, Barbara S. Chaparro, Deborah Scarlett
Barbara S. Chaparro
This report contains the results from Phase 2 of a 3-phase research effort. Phase 1 (Human Factors Survey of Aviation Technical Manuals Phase 1 Report: Manual Development Procedures) of this research effort surveyed the procedures used by five manufacturers to develop maintenance documentation. Several potential human factors issues were identified in the development processes employed by these manufacturers. They included the reactive rather than proactive use of user evaluations, the limited use of user input and procedure validation, no systematic attempts to track error, and the lack of standards for measuring document quality. In Phase 2, a written survey was …
Final Report: A Comparison Of Three Evaluative Techniques For Validating Maintenance Documentation, Alex Chaparro, Bonnie Rogers, Chris Hambllin, Barbara Chaparro
Final Report: A Comparison Of Three Evaluative Techniques For Validating Maintenance Documentation, Alex Chaparro, Bonnie Rogers, Chris Hambllin, Barbara Chaparro
Publications
Surveys and interviews reveal that general aviation manufacturers rely on user[s] to identify problems in maintenance documentation with corrections typically initiated in response to users-reported problems found in the manual;. This investigation compares techniques that manufacturers can use to improve the quality of the maintenance documentation developed by technical writing groups. The techniques, User Performance and Cognitive Walkthrough, were used to identify problems in aircraft maintenance documentation.
Survey Of Aviation Maintenance Technical Manuals, Phase 3 Report: Final Report And Recommendations, Alex Chaparro, Loren S. Groff
Survey Of Aviation Maintenance Technical Manuals, Phase 3 Report: Final Report And Recommendations, Alex Chaparro, Loren S. Groff
Publications
This report contains the results from the final phase of a three-phase research effort. Phase 1 of this research effort surveyed the procedures used by five aircraft manufacturers to develop maintenance documentation. Several potential human factors issues were identified in the processes used by these manufacturers to develop their maintenance manuals. The issues included the reactive rather than proactive use of user evaluations, the limited use of user input and procedure validation, no systematic attempts to track errors, and the lack of standards for measuring document quality. In Phase 2, a written survey was used to solicit information about user …
Survey Of Aviation Technical Manuals, Phase 2 Report: User Evaluation Of Maintenance Documents, Alex Chaparro, Loren S. Groff, Barbara S. Chaparro, Deborah Scarlett
Survey Of Aviation Technical Manuals, Phase 2 Report: User Evaluation Of Maintenance Documents, Alex Chaparro, Loren S. Groff, Barbara S. Chaparro, Deborah Scarlett
Publications
This report contains the results from Phase 2 of a 3-phase research effort. Phase 1 (Human Factors Survey of Aviation Technical Manuals Phase 1 Report: Manual Development Procedures) of this research effort surveyed the procedures used by five manufacturers to develop maintenance documentation. Several potential human factors issues were identified in the development processes employed by these manufacturers. They included the reactive rather than proactive use of user evaluations, the limited use of user input and procedure validation, no systematic attempts to track error, and the lack of standards for measuring document quality. In Phase 2, a written survey was …
Human Factors Survey Of Aviation Technical Manuals, Phase 1: Manual Development Procedures, Alex Chaparro, Loren S. Groff
Human Factors Survey Of Aviation Technical Manuals, Phase 1: Manual Development Procedures, Alex Chaparro, Loren S. Groff
Publications
This report contains the results from Phase 1 of a three-phase research effort. Phase 1 examines aviation industry procedures for developing maintenance technical data. Phase 2 will document user problems with maintenance technical data. Phase 3 will identify maintenance technical data development improvements by applying human factors principles. Five aircraft manufacturers were surveyed regarding company policy, communication, data tracking, user feedback, and error reduction efforts. The five industry participants represent both regional and large commercial transport manufacturers. Phase 1 survey results revealed three significant maintenance technical data issues: inconsistent development process guidelines, reactive rather than proactive response to user feedback, …