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A Quality Scorecard For The Administration Of Online Education Programs: A Delphi Study, Kaye Shelton

Department of Educational Administration: Dissertations, Theses, and Student Research

As the demands for public accountability increase for the higher education industry, institutions are seeking methods for continuous improvement in order to demonstrate quality within programs and processes, including those provided through online education. Because of the rapid growth of online education programs, institutions are further called upon to demonstrate that quality education is being delivered to students at a distance. This study sought to create such a method to provide institutions offering online education an instrument for assessing quality within their programs: a quality scorecard for the administration of online education programs. A six round Delphi study was undertaken …