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A Study Of The Influences Of Computer Interfaces And Training Approaches On End User Training Outcomes, Raj Gururajan
A Study Of The Influences Of Computer Interfaces And Training Approaches On End User Training Outcomes, Raj Gururajan
Theses: Doctorates and Masters
Effective and efficient training is a key factor in determining the success of end user computing (EUC) in organisations. This study examines the influences of two application interfaces, namely icons and menus, on training outcomes. The training outcomes are measured in terms of effectiveness, efficiency and perceived ease of use. Effectiveness includes the keystrokes used to accomplish tasks, the accuracy of correct keystrokes, backtracks and errors committed. Efficiency includes the time taken to accomplish the given tasks. Perceived ease of use rates the ease of the training environment including training materials, operating system, application software and associated resources provided to …