Education Commons^™

Insurance Claims Adjuster Remote Training Initiative, Pamela Wieboldt

Instructional Design Capstones Collection

This paper contains a full training plan initiative to correct a knowledge gap among remote marine insurance adjusters. The problem originated from a longer claims handling process among remote adjusters dealing with Maritime Law claims. In an assessment in the analyze phase this knowledge gap was confirmed. Through analysis there were three major areas of maritime law that adjusters on staff did not test well on. The modules developed will follow the theory of micro learning due to the staff members having limited time to commit to learning each day. As the employees are remote, all of the learning events …

Natural Gas Safety For First Responders, Aimee Levy

Instructional Design Capstones Collection

Natural gas leaks and explosions are growing problems across the country. Recommended Practice (RP) 1162, a federal regulation, requires pipeline operators to implement public awareness programs. One key stakeholder audience includes first responders and fire departments.

This training was developed for a Utility Company, who is a regional pipeline operator, to teach first responders response protocols of different types of natural gas incidents. The module not only helps the Utility Company meet its RP 1162 outreach requirements but also fills educational gaps of firefighters.

To design this training, a team of subject matter experts was assembled to develop the content …